Comcast included a copy of the "Comcast Agreement for Residential Services" in my most recent bill. I don't really have the time to read the 32 pages of fine print. However, I was lucky enough as I was thumbing through it to see point 13 about Arbitration.

Because of all the horror stories I have read on the Comsumerist about people being screwed over by arbitration, I started to read how just how few rights I have. Their definition of Arbitration means "you will have a fair hearing before a neutral arbitrator instead of in a court by a judge or jury." I was wondering if this meant that if the arbitration was not fair that it would not be binding. As if.

Anyways.. I get down to clause C. Right to Opt Out. "IF YOU DO NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, YOU MUST NOTIFY COMCAST IN WRITING WITHIN THIRTY (30) DAYS OF THE DATE THAT YOU FIRST RECEIVE THIS AGREEMENT BY VISITING WWW.COMCAST.COM/ARBITRATIONOPTOUT, OR BY MAIL..."

The online form was easy and quick. I wonder how many people will see this clause and opt out.